Reference

Terms That Govern Your 8upd Account

These terms set out what you agree to when you open and use an account on 8upd. Access and eligibility depend on your local law and the region you are in — read these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region accessSubject to local law
8upd Terms That Govern Your 8upd Account
HOW WE HANDLE THIS

Account Security and Your Rights

We take the security of your account data seriously. Your personal details and wallet transaction records are stored with encryption and are not shared with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold on your account, to ask us to correct inaccurate records, and to close your account at any time by contacting support in writing.

Data Retention We keep account and transaction records for the period required by applicable law; you can request details of your retention period from support.
Account Security Two-step verification is available on your account settings page; we recommend enabling it to protect your wallet and login access.
Your Data Rights Submit a written request to our support team to access, correct, or delete personal data we hold — we respond within the timeframe required by applicable law.
Complaint Process Formal complaints about how these terms were applied to your account are handled in writing; our support team will confirm receipt and next steps.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or our help centre — responses to written queries are prioritised for account and eligibility questions.

Team online

Live Chat

Open the chat window from your account dashboard to ask about specific clauses or account conditions in real time.

Email Support

Send a written query to our support address for formal terms questions, account disputes, or eligibility concerns.

Help Centre

Our help centre carries plain-language summaries of key conditions, account rules, and how to submit a formal complaint.

Common Questions About These Terms

These are the questions we hear most often about account conditions, eligibility, and how these terms apply to your use of 8upd.

Account eligibility depends on your local law and the region you are accessing from. You must meet the age and legal requirements applicable in your jurisdiction before registering.

We notify you through your registered contact before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Yes. All wallet activity on your account — including deposits and withdrawals via bKash, Nagad, and Rocket — falls under these terms alongside each payment provider's own conditions.

Contact our support team in writing within 30 days of the transaction date. Include your account reference and the transaction record shown in your account statement.

Yes. Submit a written request to our support team and we will provide the personal data we hold on your account within the timeframe required by applicable law.

Accounts found to be accessing the platform from ineligible regions, providing false registration details, or breaching any condition in these terms may be suspended or closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.