What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose to use. If you deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account wallet; we do not
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store your mobile wallet PIN or full account credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. Cookies help us remember your session so you do not have to
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log in again every time you return on the same device. We retain your account data for as long as your account is active and for a period after closure as required by applicable rules in the regions where we operate. You can ask us to
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review, correct, or delete your data at any time by contacting our support team. We do not sell your personal information to third parties. Any third-party service providers we work with — such as payment processors handling Nagad or Rocket transfers — are bound by data-handling
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agreements that restrict how they use your information. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.