Reference

Your Rights and Our Terms at 8upd

Access to 8upd and its services depends on your local law and the eligible regions we operate in — read these terms before you open an account. We keep the language direct so you know exactly where you stand.

Account EligibilityJurisdiction ConditionsUser RightsData HandlingContact Paths
8upd Your Rights and Our Terms at 8upd
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We handle your account data with a clear retention policy and give you direct paths to request changes or deletion. Here is what that looks like in practice.

Data Retention We keep transaction records and account data for the period required by applicable regulations. You can request a summary of what we hold by contacting support through live chat or email.
Cookie Policy We use session and analytics cookies to keep your account active and improve the mobile experience. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account and begin a review.
Requesting Changes To update personal details, request data deletion, or close your account, submit a request via email support. Wallet-linked accounts require identity confirmation before changes are processed.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about how these terms apply to your situation, our support team handles legal queries through the channels below. Responses to formal data or account requests may take longer than standard support queries — we'll confirm receipt and give you a timeline.

Live Chat Reach our support team directly through the live chat window in your account dashboard. Available for account and terms queries during our staffed hours.
Email Support Send formal requests — including data access or account closure — to our support email. We confirm receipt within one business day and respond with a resolution timeline.
Help Centre Our help centre covers common legal questions: account eligibility, data retention, wallet verification, and how to submit a formal dispute about a transaction.

Common Questions About These Terms

These are the questions we hear most often about eligibility, data, and account rights. If yours is not here, live chat or email support can help.

Access depends on your local law and the regions we currently serve. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you in your location.

You must be of legal gambling age in your jurisdiction. We do not specify a single age because the legal threshold varies by region — check the rules that apply where you are before registering.

Send a data access request to our support email. We confirm receipt within one business day and provide your data summary within the timeframe set out in our data policy.

Wallet identifiers linked to your account are retained for the regulatory period required, then deleted. You can ask support for the specific retention timeline that applies to your account.

Raise the dispute through live chat or email within the timeframe stated in the full terms. Include your transaction reference and the wallet used — bKash, Nagad, or Rocket — so we can trace it quickly.

We may update these terms and will notify you via your registered contact before material changes take effect. Continuing to use the account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.